Frequently Asked Questions
Everything you need to know about Pulsync.
Getting Started
What is Pulsync? expand_more
Pulsync helps you record health measurements quickly using your iPhone camera or manual entry, and (optionally) syncs them to Apple Health.
Which measurements can I track? expand_more
You can track Blood Pressure (systolic/diastolic), Blood Sugar, Heart Rate, Temperature, Weight, Oxygen Saturation, and Steps (pedometer).
Do I need an internet connection to use Pulsync? expand_more
No. Pulsync stores data on your device and works offline. If you enable Apple Health sync, Pulsync writes your measurements to the Health app on your device.
Capturing Measurements
How do I capture a reading with the camera? expand_more
Go to the Capture tab, select a measurement type, and tap "Capture Reading." Aim your camera at the device display (e.g., a blood pressure monitor). Pulsync processes the photo and lets you review and save the extracted values.
What if the camera can't read my device? expand_more
You can always tap "Enter Manually" in the Capture tab and type in your values. Try improving lighting and holding the camera steady for better recognition.
Do you store the photos I take? expand_more
Pulsync uses the photo for on-device processing during capture and review. It does not automatically save these images to your photo library.
Can I enter measurements manually? expand_more
Yes. Tap "Enter Manually" in the Capture tab to type in your values. Blood Pressure has dedicated fields for systolic and diastolic, and an optional field for pulse.
Can Pulsync read measurements directly from my device via Bluetooth? expand_more
Not at this time. Pulsync supports camera capture and manual entry.
Apple Health Sync
Do I have to connect Pulsync to Apple Health? expand_more
No. Apple Health sync is optional. You can turn it on/off in Settings.
What does Pulsync write to Apple Health? expand_more
When enabled, Pulsync can write Blood Pressure, Blood Sugar, Heart Rate, Temperature, Weight, Oxygen Saturation, and Steps. You can control permissions during the authorization prompt.
What's the difference between Auto Sync and Manual Sync? expand_more
Auto Sync (optional) writes to Apple Health immediately after saving a measurement. Manual Sync lets you review and sync pending items from Settings or History.
Why do I see "Pending" or "Failed" sync status? expand_more
Pending means the measurement hasn't been written to Apple Health yet (for example, if Auto Sync is off). Failed indicates a write error (often due to missing permissions). You can try syncing again after allowing the necessary permissions in the Health app.
Can Pulsync read data from Apple Health? expand_more
Pulsync focuses on writing your measurements to Health. It doesn't import existing data from Apple Health.
History and Data Management
How do I delete a measurement? expand_more
Open the History tab and swipe left on a measurement to delete it.
Can I edit a measurement? expand_more
If a value is incorrect, delete the measurement and re-enter it with the correct values.
How do I filter my history? expand_more
Tap the Filter button in History to filter by measurement type or sync status.
Exporting Data
How do I export my measurements? expand_more
Go to Settings and tap "Export Data." Pulsync generates a CSV file and opens the iOS share sheet so you can save it or send it via Mail, Messages, Files, etc.
What's included in the CSV? expand_more
The export includes key fields such as timestamp, measurement type, value(s), unit, notes (if any), and sync status. Blood Pressure entries include systolic and diastolic; pulse appears as a separate Heart Rate row.
I see "No data available to export." expand_more
You'll need to add at least one measurement before exporting.
Permissions
Why is the camera not working? expand_more
Pulsync needs camera access to capture readings from your device's display. If you denied permission, open iOS Settings > Pulsync and allow Camera access.
Apple Health says "Not Allowed." expand_more
In Settings > Pulsync, enable Apple Health and tap "Auto Sync" if desired. If Health permissions are still not allowed, open the Apple Health app > your profile > Apps > Pulsync, and enable the data types you want Pulsync to write.
Privacy & Security
Where is my data stored? expand_more
Your measurements are stored locally on your device. If you enable Apple Health sync, Pulsync writes your measurements to the Health app on your device.
Does Pulsync send my data to a server? expand_more
No. Pulsync doesn't require a server to function. Your data stays on your device unless you choose to export or share it.
Are my photos uploaded? expand_more
No. Photos used for capture are processed on-device and are not uploaded by Pulsync.
Troubleshooting
The app can't recognize numbers from my device's screen. expand_more
Try improving lighting, reducing glare, and holding the camera steady. If the issue persists, use "Enter Manually" to record the values.
My measurements aren't syncing to Apple Health. expand_more
Make sure Apple Health sync is enabled in Settings and that you've allowed Pulsync to write each data type in the Health app. You can also try Manual Sync in Settings or History.
Export doesn't work or shows an error. expand_more
Ensure you have at least one measurement recorded. If the issue persists, try again or send the CSV to yourself using a different share destination.
Shortcuts & Quick Actions
Can I quickly jump to capturing a specific measurement? expand_more
Yes. Long-press the Pulsync app icon on your Home Screen to use quick actions (e.g., "Scan Blood Pressure," "Scan Heart Rate," "Scan Blood Sugar").
Still need help?
If you have any additional questions, do not hesitate to contact us.